4.
a) Design
and construct a suitable questionnaire for the following:
i) Primary survey to be conducted to study the customer
satisfaction among motorcycle owner.
ii) Television viewing habits among senior citizens (retired and
elderly)
iii) Commuters perception and
amenities offered by state road transport organizations.
Ans. A questionnaire is a set of systematically
structured questions used by a researcher to get needed information from
respondents. Questionnaires have been termed differently, including surveys,
schedules, indexes/indicators, profiles, studies, opinionnaires, batteries,
tests, checklists, scales, inventories, forms, inter alia. They are …any
written instruments that present respondents with a series of questions or
statements to which they are to react either by writing out their answers or
selecting from among existing answers.
The questionnaire may be self
administered, posted or presented in an interview format. A questionnaire may
include check lists, attitude scales, projective techniques, rating scales and
a variety of other research methods. As an important research instrument and a
tool for data collection, a questionnaire has its main function as measurement
(Oppenheim 100). It is the main data collection method in surveys and yield to
quantitative data. Also, due to provision for open endedness, the instrument
may be used to generate qualitative and exploratory data.
(i) Primary survey to be conducted
to study the customer satisfaction among motorcycle owner
1.
How many hours do you usually
drive your motorvehicle in a week?
More
than three times a week up
to three times a week once
a week
daily
Overall quality
Value
Purchase
experience
Installation of
first use experience
Usage experience
After purchase
service (warranty,
repair, customer
service, etc.)
3.
Thinking about value for money,
how would you describe the motorvehicle in general?
Good value for money reasonable bad
(Please give reasons)
4. How important was performance on these attributes? Pls rank from
highest to lowest
Overall quality
Value
Purchase
experience
Installation of
first use experience
Usage experience
After purchase
service (warranty,
repair, customer
service, etc.)
5. What improvements, if any, would you like to see in the performance
of your vehicle?
6. Overall, how satisfied were you with your vehicle?
Not at all satisfied somewhat
satisfied satisfied very satisfied delighted
7.
Would you recommend this to
your friends?
Yes No
8.
Based
on your awareness of [your motorvehicle, is it better, the same, or worse
than other brands of this same Category?
Much better
Better
Same
Worse
Much worse
Thank you for completing this questionnaire. Results will
be treated in confidence. Please give your name and a contact number if you
would like us to follow up your comments.
(ii) Television
viewing habits among senior citizens (retired and elderly)
1.Name:
2.Gender:
3.Age:
60-64
65-70
71-74
75-79
More than 80 years
4. How many hours in a day do you watch
television?
1-2 hours
3-4 hours
5-6 hours
More than that
5. Which time of the day do you like
watching it?
Morning
Afternoon
Evening
Any time of the day
6. Do you watch it alone?
Yes
No
7. Which channels do you watch more often?
News Channel
Religious Channel
Discovery Channel
Sports Channels
Entertainment Channel
Others
8.Which shows do you like to see on
television?
Reality Shows
Daily Soaps
Detective Shows
Weekend Shows
9.
Do you watch Movies?
Yes
No
10. How your television viewing has increased?
Slowly
Suddenly
Fairly Suddenly
Before i could know
11. Why do you watch Television
I love watching it
It keeps me busy
To get information
It kills my free time
12. Does it adversely affect your health?
Yes
No
Dont know
Thank you for completing this questionnaire. Results will
be treated in confidence. Please give your name and a contact number if you
would like us to follow up your comments.
(iii) Commuters
perception and amenities offered by state road transport organizations.
v Name ___________________________
v Gender
·
Male □
·
Female □
v Age
·
< 18 □
·
18 – 35□
·
35 – 60□
·
> 60 □
v Education
·
Bachelor □
·
Post graduate □
1.
Do you have driving license?
·
Yes □
·
No □
2.
Did you go to driving school or
read the rules & regulation’s before driving the vehicle for the first
time?
·
Yes □
·
No □
3.
Do you drive on the wrong side?
·
Always □
·
Seldom □
·
Never □
4.
Do you break the signals?
·
Always □
·
Seldom □
·
Never □
5.
Do you understand all the signs
of traffic officer?
·
All □
·
Many □
·
Few □
·
More □
6.
Do you attend the phone calls
while driving?
·
Always □
·
Seldom □
·
Never □
7.
Do you use ear phones/hands
free Bluetooth while driving to attend the calls?
·
Always □
·
Seldom □
·
Never □
8.
Have you met with an accident
ever?
·
Yes □
·
No □
9.
Do you wear helmet?
·
Always □
·
Seldom □
·
Never □
10.
If you have met an accident
tick on the reasons of it
·
Unawareness □
·
Wrong side driving □
·
You were talking on phone □
·
Because of helmet □
·
Because of speed □
·
Others □
11.
Do you ever consume drugs &
drive?
·
Always □
·
Seldom □
·
Never □
12.
Do you use the side lights
while taking turn?
·
Always □
·
Seldom □
·
Never □
13.
Do you use the upper &
deeper while over taking?
·
Always □
·
Seldom □
·
Never □
14.
Do you use the horn while
necessary?
·
Always □
·
Seldom □
·
Never □
15.
Do you use the rear view mirror
before overtaking?
·
Always □
·
Seldom □
·
Never □
16.
Do you overtake from left?
·
Always □
·
Seldom □
·
Never □
17.
Do you follow the speed limit?
·
Always □
·
Seldom □
·
Never □
18.
Do you use high beam at night?
·
Always □
·
Seldom □
·
Never □
19.
Do you feel that high beam of
others cause difficulty for you while driving?
·
Always □
·
Seldom □
·
Never □
20.
Do you park vehicles that
causes obstacle for others?
·
Always □
·
Seldom □
·
Never □
21.
Do you feel that traffic
polices are lazy and cause problems at signals?
·
Always □
·
Seldom □
·
Never □
22.
Do you think that more than 1
traffic police causes confusion on the cross roads?
·
Yes □
·
No □
23.
Do you feel that professional
drivers cause problems for you to drive?
·
Rickshaw □
·
AMTS □
·
BRTS □
·
4 wheelers □
·
2 wheelers □
24.
Do you think that professional
drivers follow all the traffic rules?
·
Yes □
·
No □
25.
Do you feel that BRTS lanes
cause problem for you to drive?
·
Yes □
·
No □
26.
Have you ever seen the traffic
police chatting & not managing traffic?
·
Yes □
·
No □
27.
If yes, than where
________________
